Cancellation policy
Draft for Speedy Van. A Scottish solicitor must approve this page before launch.
Plain-English policy
The final cancellation windows are generated from business settings before launch and reviewed by a solicitor.
| Timing | Refund |
|---|---|
| Before the free-cancellation cutoff | Full refund, if enabled in settings |
| Between the late and free-cancellation cutoffs | Late refund percentage from settings |
| Inside the no-refund cutoff | No refund, subject to solicitor-approved wording |
Refund timing
Refunds are returned to the original payment method. Bank processing times depend on the payment provider and card issuer.