Help and FAQs

Choose what you're moving, add both addresses, floors and your items. You'll see a fixed price for every morning, afternoon and evening slot over the next four weeks.

Yes, for the details you give us. If there's more to move or harder access on the day than you told us, we'll agree the extra cost with you before doing the extra work.

Demand isn't even. Weekends add 15%, summer months add 10%, the last 3 days of the month add 8%, and booking for today or the next two days costs more. Afternoons are the cheapest time of day.

Up to 28 days ahead. For later dates, call 07465 227962.

Yes, if a slot is still free and starts at least 2 hours from now.

In full when you book, by card, Apple Pay or Google Pay. Your booking is confirmed as soon as the payment goes through.

Payments are processed by Stripe. We never see or store your card number.

Yes, from your booking page until the cutoff shown in your booking hours before your slot. If the new slot costs more you pay the difference; if it costs less we refund it.

From your booking page. Cancel the published cancellation window+ hours before your slot for a full refund; between the final cancellation window and the published cancellation window hours we refund the published refund%; inside the final cancellation window hours there's no refund.

Yes. On moving day you'll get a link showing your van on a map and when it will arrive.

Tell us as soon as you can. Your driver will confirm any extra cost with you before loading, and you can pay it online.

All of mainland Scotland, priced instantly. Island moves that need a ferry are priced by our team - you'll get a fixed price by email.

Yes - at least one address needs to be in Scotland.

You can, or add packing help when you book.

Contact Speedy Van before booking anything hazardous or unusual; the final restricted-items list is confirmed before launch.

Yes, by email when you pay and again when your move is complete.